Aaron's Inc Part-Time Customer Account Advisor in Kinston, North Carolina
We are Aaron’s - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose.
Aaron’s Part-time Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Part-time Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Part-time Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Attainment and upkeep ofcustomers’ accounts including maintaining updated customer information inthe store computer system and documenting all customer paymentappointments.
Direct contact with customerswho have not renewed their Lease agreement(s) both in home visits and overthe phone
Sell customers on the benefitsof timely lease agreement renewal payments
Assist the Customer AccountManager in setting and achieving daily, weekly and monthly revenue andrenewal goals
Assist with merchandise returnsand guest deliveries as directed by management
Clean and certify merchandisein the Quality Assurance Center for all items personally returned
Complete and maintain weeklyvehicle maintenance sheet and route sheets daily
Load, secure and protectproduct in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requestedby management
At least 21 years old with a validstate Driver’s License and compliance with the Company’s DriverQualification Policy; including satisfactory MVR (driving record)
Must meet DOT requirements to obtaincertification in required states
Ability to work schedule of hoursvarying from 8 am to 9 pm
Ability to lift up to 50 lbs. withouthelp and up to 300 lbs. with the assistance of a dolly
High School diploma or equivalentpreferred
Two years of retail/customer serviceexperience preferred
Excellent interpersonal andcommunication skills
High energy with the ability toeffectively perform all functions of the store and multitaskingeffectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes:
• 401(k) plan
At Aaron’s we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to influence people’s lives. We help people “OWN IT”, and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.
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Aaron’s is an Equal Opportunity Employer.