Job Information
Aaron's Inc Manager Trainee in Coal Township, Pennsylvania
Customer Account Manager - Franchise
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Description:
We are Aaron’s - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose.
The Manager Trainee is responsible for assisting the Customer Accounts Department in lease agreement renewal.
Duties and Responsibilities:
The Acquisition and Maintenance of Customers
Direct immediate contact with customers who have not renewed their Lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Document all customer promises and update customer information in the store computer system
Assist with merchandise returns and customer deliveries as directed by the General Manager
Perform responsibilities of the Customer Accounts Manager when directed
Maintain and update customer information in the store’s computer system
Safely operate company vehicle
Load, secure and protect product in company vehicle
Other tasks as assigned by management
Required Skills and Competencies:
Good communication and interpersonal relationship skills
Strong telephone etiquette
Computer operations ability
Good organizational skills
Good driving skills
Position routinely requires lifting, loading, and “dollying” merchandise 50 – 300 lbs
Neatly groomed appearance
Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy
About Aaron’s
At Aaron’s we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to influence people’s lives. We help people “OWN IT”, and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.